7. Communication Channels
Communication channels are the
life line of an organization. They should take into account economic aspects of
the organization and the feelings of people working in it.
Communication is
the most important aspect of workplace environment. It has the enormous power
of making or marring the work place environment. One has to first understand
the meaning of communication to understand its implication, relevance and
impact in the work place. (Ivancevich & Matteson, 2002)
Communication in the
traditional sense means conveying your feeling in words to the listener or
required person. But modern day developments changed its meaning and context
completely. Communication now has varied meanings and contexts communication in
the modern sense has widened its meaning “to convey what you mean to the
targeted listener or audience in a way they understand what you mean
correctly”.
Communication at workplace has
wider perspective, simply because the subjects and objects of communication
process are more in number. (Ivancevich & Matteson, 2002).To be precise,
there is Manager-Supervisor communication, Supervisor-Supervisor communication,
Manager –Employee communication, Employee-Employee communication and the same
in the reverse order up the ladder. No two communication processes are alike in
the sense that for example Manager-Employee communication is different from
Employee –Manager communication. With so many types of communication processes
in fray, it is quite possible that things do not move smoothly unless the
communication is effective.” An effective communication is one which is clear
and precise by the communication and easily and unambiguously understood by the
receiver”. (Ivancevich & Matteson, 2002)It should be fear and apprehension-free and ego-free. Let
us now see what ineffective communication or lack of communication does to an
organization. The major effects of ineffective communication can be
(1.)Misunderstandings,(2.)Adverse effect on employee’s performance, (3.) Bad
effect on company’s performance.
Ineffective communication or poor communication leads to conflict and is
frustrating to employees. Poor and effective communication from Managers makes
them unable to express their thoughts and guidance to the workers clearly
leading to worker’s ineffectiveness to perform well according to company’s
objectives.( Muchinsky,2003).
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